Troubleshooting
| You see | What it means | What to do |
|---|---|---|
| Windows protected your PC when installing | Pilot builds are not code-signed yet | Choose More info, then Run anyway. See Install. |
| Not saved: … in red in the status bar | Payroll Manager could not open the encrypted workspace, usually because the computer's credential store (keyring) is not available. It runs on unsaved demo data | On Linux, make sure a keyring (GNOME Keyring or KWallet) is running and unlocked, then restart. To bring data from another computer, restore a backup: Backups. |
| Tax rules not verified (last check 3 days ago) | No successful update check for over 72 hours | Connect to the internet and choose Check now. Payday today: Emergency unlock. |
| Rows show "—" and Some employees are not calculated | No installed tax rules cover the pay date, or an employee's details are invalid | Check now on Updates & rules; open the employee and look for a tab marked !. |
| Update to Payroll Manager … is required | A mandatory update is not installed | Choose Install and restart on Updates & rules. |
| The licence expired… | The licence has lapsed | Renew it in Payroll Manager Cloud, then Check now. See Licence. |
| This employer requires approval… in the review | The employer approves pay runs and no approval is recorded | Record it in the review. See Review, approve and finalise. |
| Employer approves each pay run: Not answered yet | Nobody answered the approval question for this employer | Choose Answer now in the review. |
| Out of date: the results changed after … approved them | Pay changed after the approval | Send the new report and record the approval again. |
| Incomplete: add the IBAN… | The employee has no bank account or pay | Open Employee settings. |
| PPSN: the check letter does not match | The PPSN was mistyped | Check it against a payslip or Revenue letter. |
| Cannot open the certificate… | Wrong ROS certificate password, or not a .p12 file |
See MyFutureFund. |
| Use a passphrase of at least 10 characters | Backup passphrases must be 10 characters or more | Use a short sentence you can remember. |
| Wrong PIN or password on the lock screen | — | Try again, or see Forgot the PIN? |
Get help
Press F1 on any screen to open the help for it. For anything this help does not answer, contact your Payroll Manager support.